Refund / Return Policy

 

Pacific Nook Furniture

Last Updated: September 14th, 2025

At Pacific Nook Furniture, customer satisfaction is our top priority. We understand that buying furniture is an important investment, and we strive to make your experience as smooth and transparent as possible. This policy outlines our guidelines regarding refunds, returns, exchanges, and warranty coverage.

1. Warranty

  • All standard furniture purchases are covered by a 1-year limited warranty against manufacturing defects, effective from the date of delivery or pickup.

  • The warranty does not cover normal wear and tear, misuse, improper care, or damage caused by accidents.

 

2. Return Eligibility

We accept returns for eligible products within 14 days of delivery or pickup, subject to the conditions outlined below.

Eligible Items:

  • Standard furniture such as sofas, chairs, tables, and storage units

  • Items in original condition, unused, undamaged, and in original packaging

Ineligible Items (Final Sale):

  • Glassware, mirrors, ceramics, and stoneware

  • Plates, bowls, and dining sets

  • Pillows, cushions, rugs, and textile-based home accessories

  • Upholstered items made with delicate or natural fabrics

  • Any items marked “Final Sale” at the time of purchase

 

3. Custom and Special Orders

  • Custom-made and special-order furniture are not eligible for refunds to the original payment method.

  • Returns of custom or special orders will only be refunded as store credit, unless there is a verified quality or manufacturing issue, in which case a full refund or replacement may be offered.

  • To qualify for store credit:

    • The item must not have been altered, used, or damaged

    • Original packaging must be intact

     

4. Return Process

To initiate a return:

  1. Contact us within the 14-day return period

  2. Provide your order number and reason for return

  3. Our team will guide you through the process and provide authorization

  4. Items must be returned to our warehouse for inspection

Note: Returns without prior authorization will not be accepted.

 

 

5. Restocking Fee

A 15% restocking fee may apply to all eligible returns. This helps cover handling, inspection, and administrative costs.

 

 

6. Return Shipping or Pickup

  • Customers are responsible for return shipping or scheduling item drop-off at our warehouse.

  • Pickup services may be available for a fee (subject to location and availability).

 

7. Refund Timeline

  • Approved refunds will be processed within 5–7 business days after returned items have been received and inspected.

  • Refunds are issued to the original payment method, unless store credit is required (custom orders).

 

8. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Notify us within 24 hours of delivery or pickup

  • Include photos and a description of the issue

  • We will review the case and may offer a repair, replacement, store credit, or refund depending on the situation

 

9. Cancellations

  • Orders may be canceled within 24 hours of placement for a full refund.

  • Custom or special orders may be canceled within 24 hours only if production has not yet begun.

 

 

10. Contact Us

For any questions or to request a return, please contact:

 

Pacific Nook Furniture

📧 Email: info@pacificnook.com

🏢 Address: 14640 NE 91st St, Redmond, WA 98052